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New Patients
Please arrive at least 10 minutes prior to your appointment. When you arrive for your first appointment, you will need to complete our New Patient Registration Form & Communication Consent Form. You can complete this form in our clinic before your first appointment.
Types of Appointments
When booking an appointment, our friendly reception staff will assist you in booking the right amount of time to tend to your concerns. Any extra information you provide to our receptionist can be helpful in making the correct booking for your visit.
Standard Appointment (up to 15 minutes)
This is a standard ‘classic’ consultation which will allow time to deal with 1-2 problems. If you require a longer duration with your GP, please select ‘long consultation’.
Long Appointment (up to 30 minutes)
This is an appointment for multiple symptoms or concerns, new patient to the clinic, first antenatal visit, procedures (please book an appointment prior to your procedure appointment for us to plan for it), first contraception discussion, mental health consultations, long standing symptoms, second opinion on a complicated symptom.
Medical Procedures
At Southern Star Medical, our team of Doctors and Nurses are all trained in minor surgical procedures.
The most common procedures performed include excision of skin lesions and tags, removal of ingrown toenails, suturing of cuts and lacerations, iron infusion and implanon insertion.
Skin lesions must be assessed by your treating doctor prior to booking an excision. The majority of skin lesions are sent to pathology for testing with results available usually within four working days. A follow-up appointment is made to discuss results and remove sutures.
Suturing of cuts and lacerations are usually an emergency procedure and we try our best to accommodate these. Please call ahead so we know to expect you. One of our registered nurses will assess you on arrival and decide on the best course of action. In some cases, you may be advised to go straight to the nearest Emergency Department.
If you have had an accident in the workplace, your consultation and treatment will be billed to your employer usually under a Worker’s Compensation claim. This is to be paid on the day of treatment. If your claim is deemed as not falling under Workers Compensation, your account will be charged to you, we can submit this to Medicare for your rebate. If you have any questions, please ask to speak with our Practice Manager.
When booking a Minor Procedure, you will be asked to book a double (long) appointment, and to have a consultation with your GP beforehand.
Billing Policy
Southern Star Medical Centre is a private practice and offers bulk-billing to children (under 16), DVA Gold cardholders and white card holders with specific conditions, health care cardholders and aged/ disability pension cardholders.
All doctors have the right to choose their patients’ billing and can alter the practice policy and fees at their discretion.
Our fees are in line with the Australian Medical Association recommended fees.
If our practice is closed, please call WADMS – Doctor Home Visits on (08) 9321 9133
Payment is on the day of consultation only, by cash, EFTPOS or credit card. A Medicare rebate will be directly deposited back into your account if you are registered for same day claiming. Please ensure that your bank details are registered with Medicare so that we can ensure you get your instant rebate.
If you have any queries about fees, please do not hesitate to contact our practice on
(08) 6118 2751 or send an email to hello@southernstarmedical.com.au
If attending for workers compensation or motor vehicle accidents, please inform us of your Workcover or ICWA claim number. If you are seen prior to obtaining your claim number, you will be charged privately and reimbursed by Workcover or ICWA upon processing of your claim.
Having a claim number does not mean liability has been accepted by WorkCover or ICWA. Once you have provided us with these details we will call to ensure liability has been accepted.
Please telephone the clinic with at least two hours’ notice if you can’t get to a scheduled appointment.
If you fail to make it without cancelling, you’ll be charged a fee of $60. No further appointments will be made until the fee is paid.
You will be charged a private fee if you do not have a Medicare card / Private Health Insurance, contact reception on (08) 6118 2751. Please check with your health fund if you are covered.
For a full list of fees, please consult one of our friendly reception staff. As a basic guide our fees are listed below.
Please note:
Effective 17th October, private billing will apply to all consultations conducted after 6:00 PM on weekdays (Monday to Friday) and at all times on weekends, regardless of age or concession card status.
Normal Hours Fees
Monday – Friday (8am – 8pm)
| Item | Type of consultation | Upfront Cost | Medicare Rebate | Out of pocket |
| 23 | Standard Consult | $90.00 | $43.90 | $46.10 |
| 36 | Long Consult | $160.00 | $84.90 | $75.10 |
| 44 | Extended Consult | $220.00 | $125.10 | $94.90 |
After Hours Fees
Monday – Friday (after 8pm)
Saturday (after 1pm), Sunday & Public Holidays
| Item | Type of consultation | Upfront Cost | Medicare Rebate | Out of pocket |
| 5020 | Standard Consult | $105.00 | $57.15 | $47.85 |
| 5040 | Long Consult | $190.00 | $98.00 | $87.00 |
| 5060 | Extended Consult | $260.00 | $137.40 | $122.60 |
Treatment Room/Procedure Fees
Treatment room fees are not covered by Medicare or concession cards and are an added fee to the Doctors time to cover our treatment room consumables. Please feel free to view our full billing policy in the practice or have a chat to reception on 08 6118 2751.
FAQs
Yes. It’s easy to do. You can download the New Patient Registration Form here, collect one from reception, or you can complete electronically, this will be sent via SMS from our Hotdoc booking and reminder system.
You also need to download and complete a communication consent form.
Please arrive at least 10 minutes prior to your appointment. When you arrive for your first appointment, you will need to complete our New Patient Registration Form & Communication Consent Form. You can complete this form in our clinic before your first appointment.
New patients require double appointments. This is generally true. If you’re a new patient, chances are that it will be helpful to really take a full history – which takes a bit more time. However, once we get to really know you, we can then work together to work out the best solution. Our doctors like you to see our nurse first to record some basic observations like your height, weight, BP etc so that when you get in to see the doctor they can spend the time allocated discussing the issues you have come in for.
Please bring your Medicare Card, Concession Card if applicable, photographic identification such as a passport or an Australian driver’s licence and a list of current medications.
Please also bring your next-of-kin and emergency contact details (telephone, mobile and email).
Yes, you will receive a reminder text if you have a valid and current mobile number on record via HotDoc.
Yes. You can cancel your appointment by ringing Southern Star Medical Centre on (08) 6118 2751. Please be aware that a minimum two hours’ notice is required to avoid a late-cancellation fee.
Many people have queries about their results. We have therefore arranged to send you a text once your doctor has seen all of your results. This text will say you need to book a non-urgent appointment or that no action is required. If the doctor needs to see you sooner rather than later our nurse will call to arrange an appropriate time to come in. Please note that you should keep your pre-arranged appointment even if the text says no action is necessary.
If you wish a copy of your results, there are several ways to obtain them:
You can book an appointment with one of our friendly doctors who can run you through the results.
Unfortunately, to ensure the accuracy of interpretation and due to their heavy workload, our nurses and receptionists are not available to discuss results. Due to privacy concerns, we cannot email results.
There is free parking for up to 2 hours in the car park out the front of the practice.
Your current doctor may refer you to another practitioner or specialist in order to help support and manage your condition, and referrals can be discussed during your consultation with us. Please note that if you require a renewal of your referral you need to book to see your GP before you see the specialist. Call your specialist before attending your appointment to make sure you have a current referral.
Opening hours for the clinic can be found on the home page of our website.
If you require medical advice outside our normal centre hours, please contact Doctors Home Visits (WADMS): Ph (08)9321913 or call Health Direct on 1800 022 222
If you, or a family member, need an interpreter for your appointment, please let our Patient Advocates know at the time of making your appointment.
We strive to provide the best possible service and we always want to know how you feel so please email us via the contact details available on our website.
Some of the services available at our medical centre may be covered by your private health fund. In order to have the most accurate information on whether you will receive a rebate or not please contact your private health fund provider to find out your level of cover.
Our billing policy is simple and clear. We endeavor to be transparent and affordable whilst providing a high quality service. Please refer to the fees page on our website for more details. We accept payment by credit and debit card through an EFTPOS terminal for Visa and Mastercard cards, as well as cash payments if needed. We can process your Medicare rebate at time of payment where applicable.
Please note, EPTPOS is the preferred payment method due to Covid-19 precautions, and no cash is held on the premises after hours.
If you are experiencing a medical emergency, please call 000 for emergency help or attend your nearest hospital.
You can email us your questions using the contact details on our website. Please allow 48 hours response time to emails. If you require urgent assistance, please inform your Patient Advocate.
Always call 000 in the event of a medical emergency.
You do not need a referral letter to attend Southern Star Medical Centre. All appointments can be easily booked online on our website or you can book using the HotDoc App. If you need help booking an appointment please contact our friendly receptionists on (08) 6118 2751.
All new scripts and referrals, or renewal of scripts and referrals need to be booked with your doctor. This process cannot be completed without an appointment, fees apply.
If you have lost a script or referral, you will need to book an appointment with your GP. Lost scripts & referrals cannot be reprinted by our administration team. It is the responsibility of patients to ensure you keep your scripts & referrals in safe and up to date and schedule your appointments in a timely manner. We prioritise the quality and accuracy of healthcare services provided to our patients, and scheduling appointments allows us to dedicate the necessary time and attention to everyone’s needs.
Please note we are unable to backdate referrals or medical certificates.